NAVIS innovative sales and marketing solutions, services, and proven best practices enable hospitality clients to drive, capture, convert and manage more demand with dramatic increases in revenue, profitability and the lifetime value of guests.
NAVIS solutions deliver critical, real-time data from your direct channel, property management and reservation systems, online marketing systems and other sources, fully integrated with our robust cloud platform and products. NAVIS uncovers actionable knowledge which enables you to make strategic and daily decisions that increases reservations productivity, enhances sales and marketing efficiency, optimizes call center operations, and provides greater visibility into your businesses.
These products are proactively supported with our experienced client advocates, who partner with you every step of the way to provide best practices and business coaching, and a broad range of services to ensure your success. On top of that, we offer:
- NAVIS University best practices and solutions training
- On-site implementation services
- Consulting services
- Client services for custom design and orchestration
- Development and integration services
- 24/7/365 technical support
What Our Clients are Saying
We don’t have to look very hard to find a client who has great things to say about their NAVIS experience. With month to month contracts and a client retention rate of 97%, that pretty much says it all.
“In our first few months with NAVIS, we have seen a dramatic increase in booking conversions, better ability to train our reservations team, and marketing ROI data that allows us to maximize every dollar we spend on advertising. I can’t imaging doing business without NAVIS.”
– Chad Linebaugh, Managing Director – Sundance Resort
“The NAVIS RezForce LUX model is by far the best reservation model I have ever worked with, especially for 5-Diamond status.”
– Jeremy Fain, Director of Revenue – Ojai Valley Inn & Spa
“Prior to our NAVIS implementation, we had no systematic way of tracking incoming or outgoing calls or proactively contacting leads. Through our partnership with NAVIS we now have the ability not only to track every single incoming inquiry, but also to record details about the caller’s needs and our responses.”
– Mia Vlaar, Director of Sales and Marketing – East-West Resorts
Who We Are
HeBS Digital is an award-winning hotel digital technology + website design, full-service digital marketing and website revenue optimization consulting firm. We are dedicated to helping hoteliers succeed online and dramatically increasing reservations on the property website. Comprehensive products and services include Responsive or Adaptive Design, the most advanced Content Management System (CMS) technology in the industry today, Dynamic Content Personalization, Dynamic Rate Marketing, Reservation Recovery, Interactive Marketing Applications, SEM, SEO, Social Media, Mobile Marketing, Online Media + Retargeting, Email Marketing, Website Analytics, Website Revenue Optimization Consulting + Strategy and More.
What Sets Us Apart?
HeBS Digital strives to be the smartest hotel digital marketing firm in the industry and to maximize clients’ online revenue and ROIs while providing real value, not just a service. We help hoteliers profit from the direct online channel and transform their online presence (websites, social and mobile marketing presence) into the hotel’s chief and most effective distribution channel.
HeBS Digital is the hospitality industry’s only digital agency to offer award-winning full-service Internet marketing services in combination with direct online channel strategic advice and best practices consulting. This clearly positions our company ahead of the competition and helps our clients gain unprecedented clarity about the inner workings of the direct online channel, best practices and latest trends, in addition to robust ROI-centric digital marketing campaigns.
HeBS Digital’s award-winning smartCMS technology offers complete control over website content and provides unprecedented capabilities and reservation-driving marketing strategies, including dynamic content personalization, one-to-one marketing, reservation abandonment prevention techniques, and nearly limitless opportunities to market directly to guests.
Ease-of-use and intuitive capabilities built specifically for the hospitality industry are just the beginning.
Notable modules available within the smartCMS include:
- Dynamic Content Personalization Module for targeted, one-to-one marketing and merchandising, an industry first
- Advanced Merchandising Platform to convert lookers into bookers
- Rooms Showcase Module to display accommodations in an eye-catching format and boost room and suite upsells
- Smart Booking Widget to provide a user-friendly and conversion-focused reservations process
- Reservation Recovery Module to win back abandoned bookings
- Website Design Themes Module to update the look-and-feel of the hotel website at the click of a button
- Multi-Language Module, enabling foreign language content across the entire site
- Over 30 modules and much more
Watch a quick video on the smartCMS.
What Our Clients are Saying
“The team within HeBS Digital is incredibly easy to work with and extremely intelligent in coming up with innovations and creative ideas on how to go about capturing more market share.” – Bill Linehan Executive Vice President, Chief Marketing Officer, RLHG
“The industry has changed significantly in terms of digital marketing and HeBS Digital has contributed to that success.” – Douglass Brookman Director of Operations, Empire Hospitality Group
“What I like about the company is that they are a one-stop shop for digital marketing. Everything is here and we know that the creativity and flow of all of our initiatives will be cohesive.” Nicole Ferrer Corporate Director of Sales & Marketing, Triumph Hotels
Australia’s one stop shop for catering equipment
Over the last 30 years, we have carefully honed our skills and products to offer you a great buying experience based on our core principles:
Product Range: Over 5,000 lines, providing the best from global and local suppliers, no matter what your budget.
Free Delivery: Most of our products are available for free next day delivery to Sydney, Brisbane and Melbourne metro areas (conditions apply).
Price Match Promise: We provide the best value products in the country. If you find a cheaper advertised price, we will beat it by 5%!
Same Day Despatch: Order before 4pm to ensure same day despatch from our warehouses in Sydney, Brisbane and Melbourne (Monday-Friday).
Customer Service: We handle hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention you deserve.
Stock Availability: Boasting market leading in-stock levels of over 95%; get more of the products you need, when you need them.
Our promise to you
We understand the Australian catering and hospitality industries. Things move quickly. With same day despatch and a large product range, we are the number one choice to get the right products, at the best price, when you need them.
We know what our customers want, and provide everything from refrigeration to pastry, cooking machines to knives, and everything in between. Our expertise in the catering supplies industry means we can offer products for small cafes, large restaurants, professional chefs or home cooks – all at industry leading prices.
Whilst we are growing fast in Australia, we pride ourselves on our customer service, and have thousands of happy customers. View our independent Feefo feedback here. Whether in store, via email or on the phone, our locally based customer service team are here to assist.
Nisbets Australia belongs to the Nisbets Group, Europe’s largest catering equipment supplier. Established in 1983, Nisbets now have over 1,000 global staff working across the UK, Ireland, Holland, Belgium, Germany, France, Spain and Portugal. With ongoing strong growth, Nisbets Australia continues to move from strength to strength in reaching more customers and providing even more great products.
In an age of rising choice and accessibility for curious travelers, SiteMinder is the name synonymous with the belief that technology can empower any hotel to win in a consumer-led world and unleash their potential. SiteMinder is the global hotel industry’s leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It’s this central role that has earned SiteMinder the trust of more than 30,000 hotels, across 160 countries, to generate in excess of 80 million reservations worth over US$26 billion in revenue for hotels each year. For more information, visit http://www.siteminder.com.
ReviewPro is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.
Sojern RevDirect™ helps you generate revenue growth by driving direct bookings to your website.
Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.
Delighting Customers in the Cloud—The SkyTouch PMS
SkyTouch Technology provides a premier cloud-based property management system (PMS) solution, developed and optimized to provide proven value, reliability, and mobility. Delighting more than 6,000 customers for over 10 years with industry-leading onboarding, training, and 24/7 service and support, the SkyTouch PMS helps hotel companies meet their most important objectives: to enhance the guest experience, improve performance, and achieve growth.
Easy to use and easy to learn, the SkyTouch system is accessible from anywhere with an internet connection, making the monitoring of every day functions at hotels easier. More than a PMS, the system is specifically designed to help meet the needs of multi-tasking hotel property managers by providing visibility and control of operations through real-time, impactful business analytics, integrated property, rate, and distribution management, plus over 100 interfaces.
With an overall 99.94% uptime, and a 9.6 out of 10 customer service rating, SkyTouch is dedicated to providing real customer delight by helping to improve the hospitality industry as a whole through easier, faster, and more efficient hotel operations.
Hotel Revenue & Profit Optimization Cloud
Rainmaker’s integrated solutions allow hotels, resorts and casinos to maximize profit from every segment of their business.
OTA Insight’s user-friendly and flexible intelligence solutions help the hospitality industry to visualise and leverage its data.
Our core aim is to provide our customers with simple-to-understand, real-time actionable data that enables them to set the right price and sell their rooms in the right place.
OTA Insight’s solutions are:
including being named the Top Rated Email Marketing and CRM by Hotel Tech Report two years in a row (2019 and 2020). Revinate makes technology work for hoteliers, so they can make the most of every guest. For more information about Revinate, visit
Oaky is a commission-free upselling platform which helps hotels maximize profit and enhance the guest experience. Browsing from best-selling upsell offers, hoteliers can add personalised guest-facing deals in a matter of minutes, and promote them through perfectly timed guest communication. This puts guests in control of designing their stay with upgrades, special deals and ancillary services. In short, Oaky offers upsells in a way today’s travellers enjoy and appreciate. Oaky is a trusted partner by ho(s)tels across 60 countries.
Atomize is a top-rated Revenue Management System, headquartered in Sweden. After only one year in the market Atomize was ranked No.1 RMS globally, by hoteliers.
Atomize helps hotels around the globe to maximize their revenue, by automatically setting the optimal price per room type. We’re focused on providing high-quality software so hotels can provide a high-quality guest experience.
Atomize is a trusted star within the revenue management field and has optimized +18000 rooms in over 50 countries.
The Hotels Network offers clients a hotel tech ecosystem to boost website conversions and ADR. By adding a layer of tools to their website, brands can improve the user experience for guests and increase direct bookings. In addition to price comparison, reviews summary and a full suite of personalization options, the company’s latest product innovation, Oraculo, is the world’s first predictive algorithm for hotels. Today, The Hotels Network is helping over 10,000 hotels worldwide leverage the power of personalization.
IDeaS, a SAS company, is the world’s leading provider of revenue management software and services. With over 30 years of expertise, IDeaS delivers revenue science to more than 13,000 clients in 140 countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust. Results delivered. Revenue transformed. Discover greater profitability at ideas.com.
Sojern’s digital marketing solutions for travel are built on more than a decade of expertise analyzing the complete traveler path to purchase. The company drives travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 10,000 customers around the world. We work with 93% of the Fortune 500 travel companies and empower travel marketers with data. The company is headquartered in San Francisco, with teams based in Berlin, Dubai, Dublin, Hong Kong, Istanbul, London, Mexico City, New York, Omaha, Paris, Singapore and Sydney.
Zaplox helps hotels and vacation home rentals to create a modern and profitable mobile guest experience. Zaplox is a market innovator of the contact-free mobile guest journey and mobile key services for the global hotel market. The company operates in Europe and North America. It offers a turnkey platform for managing the guest’s hotel stay, improving the check-in and check-out process, and distributing mobile keys for the hotel rooms directly to guests’ mobile phones. Zaplox Solutions allow hotels to add Zaplox functionality to their existing hotel app or to launch their own mobile app cost-effectively. In addition, Zaplox solutions save time and costs while providing hotels with a direct channel to communicate with the guests and generate additional revenue. Zaplox systems have been in commercial use since 2011. Founded in 2010 in Lund, Sweden. Zaplox is listed on the NASDAQ First North Growth Market
dailypoint™ is the leading Data Management and CRM platform for sophisticated hoteliers. Founded in 2005 and headquartered in Germany, dailypoint™ collects data from all relevant sources such as PMS, POS, Website or WiFi and automatically creates a central & consolidated guest profile.
dailypoint™ follows a platform approach. Hoteliers select the modules that meet their needs and the solution can grow with you over time. The cloud-based SAAS solution consists of a total of 16 modules and is complemented by the dailypoint™ Marketplace with more than 160 solution partners, so you can use all the additional software tools you care about.
In a complex environment, dailypoint™ 360° is at the heart of information technology, helping hoteliers to profitably leverage control over their data.
Additional information on the modules:
- Data Laundry: dailypoint™ collects data, cleans it & creates a single profile for each guest which is then pushed back to your PMS.
- Profile Engine: AI / machine learning processes enrich the profile and help you understand your customers´ needs.
- Campaign Manager (CRM): Send the right people the right information at the right time!
- Booking Manager: Your assistant along the customer journey. Offer & confirmation management.
- Voucher System: Use cross- and upselling to enhance your direct booking strategy.
- Loyalty Program: Run your own hotel loyalty program! dailypoint™ is the perfect platform – scalable & powerful.
- Online Reputation Management: Fully integrated online reputation (ORM) and feedback/forms management.
- SmartWireless: Turn your Wi-Fi into a profit centre.
- Analytics & BI: Special reports to read & interpret your data properly. Use the clean consolidated data with one of the best BI tools on the market.
- Basic Sales: Manage your sales activities with the integrated Basic Sales module.
- Smart Lists: Create smart checklists for hotel operations.
Your end to end project management and task management app. Multiple tasks management you can achieve with TaskOPad, a customized task management software.
‘With the TaskOPad Task Management App, it becomes easier to understand which team members are overloaded with work and who can handle a couple of more assignments. You can easily prioritize recurring or new tasks and assign timelines to it so that fellow team members can work accordingly.