What do we do
We help make guests happy. Our cloud-based Guest Intelligence solutions enable hotels to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insight to increase guest satisfaction, rankings on review sites/OTAs and revenue.
How are we different
We are 100% focused on guest satisfaction improvement. We understand the impact and implications of guest feedback and are experts in helping clients create a guest-centric culture, to deliver better experiences and exceed clients’ expectations.
Why choose ReviewPro
- More than 25,000 hotels worldwide reply on ReviewPro
- Most comprehensive data coverage, reliability & the Global Review IndexTM (GRI)
- Actionable insight to drive guest satisfaction improvement
- Invaluable education, training & support
- Open & flexible approach to data integration
The Global Review IndexTM (GRI)
Developed by ReviewPro, the industry-standard GRITM is an online reputation score based on review data collected from 175+ OTAs and review sites in 45+ languages.
Online Reputation Management
Improve guest satisfaction & watch your revenue grow
Across all segments of the hotel industry, a high online reputation index means you are exceeding guests’ expectations, which if effectively managed, will enable you to increase average daily rates (ADR).
Benchmark and manage your online reputation with our powerful cloud-based solution to deliver better guest experiences and increase your ranking on review sites and OTAs.
- Improve your ranking on review sites & OTAs
- Leverage online reviews to increase revenue
- Outperform your competitors
Guest Survey Solution
Leverage guest survey feedback to deliver better experiences
This powerful, yet flexible tool allows you to build effective in-stay or post-stay surveys to identify detailed insight into what guests like/dislike and positively impact your online reputation.
Create customized views, reports and alerts to help staff focus on the right priorities and act quickly on feedback that requires immediate attention.
- View all guest feedback in one dashboard
- Increase review volume & ranking on TripAdvisor & Google
- Improve guest satisfaction, ADR & RevPAR