GDI – Hotel Mystery Audits


Guest Delight International provides world-class mystery shopping, quality assurance, and marketing research programs in the hotel, aviation and cruise industries in over 100 countries around the world. We pride ourselves on our ability to be one with your guests, in their aspirations, desires, predilections and most importantly, their peeves. This has enabled us over the years to deliver value by translating the resulting sentiments into meaningful insights through the assessments we conduct for our clients helping them to be finely attuned to the guest’s heart and mind. Our partnership with our clients includes evaluating guest experiences, product and service standards and enabling them to customize and improve their offerings to the next level, leading to tremendous stay experience value for their Guests.

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