Sales and Marketing
NAVIS innovative sales and marketing solutions, services, and proven best practices enable hospitality clients to drive, capture, convert and manage more demand with dramatic increases in revenue, profitability and the lifetime value of guests.
NAVIS solutions deliver critical, real-time data from your direct channel, property management and reservation systems, online marketing systems and other sources, fully integrated with our robust cloud platform and products. NAVIS uncovers actionable knowledge which enables you to make strategic and daily decisions that increases reservations productivity, enhances sales and marketing efficiency, optimizes call center operations, and provides greater visibility into your businesses.
These products are proactively supported with our experienced client advocates, who partner with you every step of the way to provide best practices and business coaching, and a broad range of services to ensure your success. On top of that, we offer:
- NAVIS University best practices and solutions training
- On-site implementation services
- Consulting services
- Client services for custom design and orchestration
- Development and integration services
- 24/7/365 technical support
What Our Clients are Saying
We don’t have to look very hard to find a client who has great things to say about their NAVIS experience. With month to month contracts and a client retention rate of 97%, that pretty much says it all.
“In our first few months with NAVIS, we have seen a dramatic increase in booking conversions, better ability to train our reservations team, and marketing ROI data that allows us to maximize every dollar we spend on advertising. I can’t imaging doing business without NAVIS.”
– Chad Linebaugh, Managing Director – Sundance Resort
“The NAVIS RezForce LUX model is by far the best reservation model I have ever worked with, especially for 5-Diamond status.”
– Jeremy Fain, Director of Revenue – Ojai Valley Inn & Spa
“Prior to our NAVIS implementation, we had no systematic way of tracking incoming or outgoing calls or proactively contacting leads. Through our partnership with NAVIS we now have the ability not only to track every single incoming inquiry, but also to record details about the caller’s needs and our responses.”
– Mia Vlaar, Director of Sales and Marketing – East-West Resorts
Who We Are
HeBS Digital is an award-winning hotel digital technology + website design, full-service digital marketing and website revenue optimization consulting firm. We are dedicated to helping hoteliers succeed online and dramatically increasing reservations on the property website. Comprehensive products and services include Responsive or Adaptive Design, the most advanced Content Management System (CMS) technology in the industry today, Dynamic Content Personalization, Dynamic Rate Marketing, Reservation Recovery, Interactive Marketing Applications, SEM, SEO, Social Media, Mobile Marketing, Online Media + Retargeting, Email Marketing, Website Analytics, Website Revenue Optimization Consulting + Strategy and More.
What Sets Us Apart?
HeBS Digital strives to be the smartest hotel digital marketing firm in the industry and to maximize clients’ online revenue and ROIs while providing real value, not just a service. We help hoteliers profit from the direct online channel and transform their online presence (websites, social and mobile marketing presence) into the hotel’s chief and most effective distribution channel.
HeBS Digital is the hospitality industry’s only digital agency to offer award-winning full-service Internet marketing services in combination with direct online channel strategic advice and best practices consulting. This clearly positions our company ahead of the competition and helps our clients gain unprecedented clarity about the inner workings of the direct online channel, best practices and latest trends, in addition to robust ROI-centric digital marketing campaigns.
HeBS Digital’s award-winning smartCMS technology offers complete control over website content and provides unprecedented capabilities and reservation-driving marketing strategies, including dynamic content personalization, one-to-one marketing, reservation abandonment prevention techniques, and nearly limitless opportunities to market directly to guests.
Ease-of-use and intuitive capabilities built specifically for the hospitality industry are just the beginning.
Notable modules available within the smartCMS include:
- Dynamic Content Personalization Module for targeted, one-to-one marketing and merchandising, an industry first
- Advanced Merchandising Platform to convert lookers into bookers
- Rooms Showcase Module to display accommodations in an eye-catching format and boost room and suite upsells
- Smart Booking Widget to provide a user-friendly and conversion-focused reservations process
- Reservation Recovery Module to win back abandoned bookings
- Website Design Themes Module to update the look-and-feel of the hotel website at the click of a button
- Multi-Language Module, enabling foreign language content across the entire site
- Over 30 modules and much more
Watch a quick video on the smartCMS.
What Our Clients are Saying
“The team within HeBS Digital is incredibly easy to work with and extremely intelligent in coming up with innovations and creative ideas on how to go about capturing more market share.” – Bill Linehan Executive Vice President, Chief Marketing Officer, RLHG
“The industry has changed significantly in terms of digital marketing and HeBS Digital has contributed to that success.” – Douglass Brookman Director of Operations, Empire Hospitality Group
“What I like about the company is that they are a one-stop shop for digital marketing. Everything is here and we know that the creativity and flow of all of our initiatives will be cohesive.” Nicole Ferrer Corporate Director of Sales & Marketing, Triumph Hotels
Sojern RevDirect™ helps you generate revenue growth by driving direct bookings to your website.
Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.
Sojern’s digital marketing solutions for travel are built on more than a decade of expertise analyzing the complete traveler path to purchase. The company drives travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 10,000 customers around the world. We work with 93% of the Fortune 500 travel companies and empower travel marketers with data. The company is headquartered in San Francisco, with teams based in Berlin, Dubai, Dublin, Hong Kong, Istanbul, London, Mexico City, New York, Omaha, Paris, Singapore and Sydney.
dailypoint™ is the leading Data Management and CRM platform for sophisticated hoteliers. Founded in 2005 and headquartered in Germany, dailypoint™ collects data from all relevant sources such as PMS, POS, Website or WiFi and automatically creates a central & consolidated guest profile.
dailypoint™ follows a platform approach. Hoteliers select the modules that meet their needs and the solution can grow with you over time. The cloud-based SAAS solution consists of a total of 16 modules and is complemented by the dailypoint™ Marketplace with more than 160 solution partners, so you can use all the additional software tools you care about.
In a complex environment, dailypoint™ 360° is at the heart of information technology, helping hoteliers to profitably leverage control over their data.
Additional information on the modules:
- Data Laundry: dailypoint™ collects data, cleans it & creates a single profile for each guest which is then pushed back to your PMS.
- Profile Engine: AI / machine learning processes enrich the profile and help you understand your customers´ needs.
- Campaign Manager (CRM): Send the right people the right information at the right time!
- Booking Manager: Your assistant along the customer journey. Offer & confirmation management.
- Voucher System: Use cross- and upselling to enhance your direct booking strategy.
- Loyalty Program: Run your own hotel loyalty program! dailypoint™ is the perfect platform – scalable & powerful.
- Online Reputation Management: Fully integrated online reputation (ORM) and feedback/forms management.
- SmartWireless: Turn your Wi-Fi into a profit centre.
- Analytics & BI: Special reports to read & interpret your data properly. Use the clean consolidated data with one of the best BI tools on the market.
- Basic Sales: Manage your sales activities with the integrated Basic Sales module.
- Smart Lists: Create smart checklists for hotel operations.