ReviewPro is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.
dailypoint™ is the leading Data Management and CRM platform for sophisticated hoteliers. Founded in 2005 and headquartered in Germany, dailypoint™ collects data from all relevant sources such as PMS, POS, Website or WiFi and automatically creates a central & consolidated guest profile.
dailypoint™ follows a platform approach. Hoteliers select the modules that meet their needs and the solution can grow with you over time. The cloud-based SAAS solution consists of a total of 16 modules and is complemented by the dailypoint™ Marketplace with more than 160 solution partners, so you can use all the additional software tools you care about.
In a complex environment, dailypoint™ 360° is at the heart of information technology, helping hoteliers to profitably leverage control over their data.
Additional information on the modules:
- Data Laundry: dailypoint™ collects data, cleans it & creates a single profile for each guest which is then pushed back to your PMS.
- Profile Engine: AI / machine learning processes enrich the profile and help you understand your customers´ needs.
- Campaign Manager (CRM): Send the right people the right information at the right time!
- Booking Manager: Your assistant along the customer journey. Offer & confirmation management.
- Voucher System: Use cross- and upselling to enhance your direct booking strategy.
- Loyalty Program: Run your own hotel loyalty program! dailypoint™ is the perfect platform – scalable & powerful.
- Online Reputation Management: Fully integrated online reputation (ORM) and feedback/forms management.
- SmartWireless: Turn your Wi-Fi into a profit centre.
- Analytics & BI: Special reports to read & interpret your data properly. Use the clean consolidated data with one of the best BI tools on the market.
- Basic Sales: Manage your sales activities with the integrated Basic Sales module.
- Smart Lists: Create smart checklists for hotel operations.