Customer Relationship Management

Experience Hotel.jpg
21 Boulevard Haussman, France, Paris 75009

Experience was launched in November 2014 when three passionate hotel marketing professionals, who had worked in the sector since 2001, came together. Since then, the team has grown. New tools have been developed to enable independent hoteliers to save time while enhancing their revenue thanks to fully tailored customer relationship management solutions.

Over the last 13 years, Experience’s co-founders have supported independent hoteliers in their quest to obtain direct bookings and reduce the amount of commission payable. They have spent their working lives alongside hotel managers and owners and have finely honed their marketing strategy. After a number of years spent on the ground, one fact in particular became abundantly clear: There was no complete, value-added tool to manage the entire customer acquisition process, from the first booking through to maintaining customer loyalty. A variety of disparate tools were available for the hotel sector, but none of them could claim to be an end-to-end solution or to generate consistent results. The only solution was to create one.


Event Temple is a modern CRM and sales and event management software for hotels with and without meeting space, venues, hotel chains and groups around the world. Event Temple offers hotels and venues a suite of powerful sales tools that can help optimize their revenue including e-proposals, pace reports, pipeline management and more.

Our cutting-edge sales and catering technology is the ideal solution for hotels with event space of any size. From a small hotel with a couple of meeting rooms to a conference center with 50,000 square feet of meeting space, Event Temple scales to meet your property’s needs.

1900 W Loop South

SHR, Sceptre Hospitality Resources, is a leading provider and pioneer of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing revenue.

Our Mission

To simplify the complex world of hoteliers with innovation and superior service.

Headquartered in Houston, Texas, with offices in Europe and Asia-Pacific, SHR, Sceptre Hospitality Resources, is a leading provider of meaningful technology that helps hotels execute their best revenue generation strategies. With a history of innovation starting with Windsurfer® CRS, SHR serves thousands of properties around the globe with an evolving suite of AI-driven solutions, ranging from high-level distribution to intricate guest management. In addition, the company offers Revenue Management for Hire to brands, chains, and management companies.

SHR brings hoteliers nimble, real-world technology, intelligently supported by tested industry experts—keeping hotels competitive.

Guest Delight International provides world-class mystery shopping, quality assurance, and marketing research programs in the hotel, aviation and cruise industries in over 100 countries around the world. We pride ourselves on our ability to be one with your guests, in their aspirations, desires, predilections and most importantly, their peeves. This has enabled us over the years to deliver value by translating the resulting sentiments into meaningful insights through the assessments we conduct for our clients helping them to be finely attuned to the guest’s heart and mind. Our partnership with our clients includes evaluating guest experiences, product and service standards and enabling them to customize and improve their offerings to the next level, leading to tremendous stay experience value for their Guests.

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