Customer Relationship Management
The Guestbook partners with independent and boutique brand hotels to increase net revenue and drive direct bookings through the power of cashback rewards. Over 1 million guests worldwide have joined The Guestbook cash back rewards program to enjoy the freedom of four redemption options – 5% In-stay Cash, 5% Cash Back, 5% Cash for a Cause, or 15% Cash Forward towards a future stay at one our partner hotels.The Guestbook was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Across a fast-growing portfolio of over 700 distinctive hotels in 70 countries, The Guestbook stands for innovation that enhances hospitality, solutions that drive success and the power of personal relationships. To learn more about The Guestbook, please visit http://www.theguestbook.com/hoteliers.
including being named the Top Rated Email Marketing and CRM by Hotel Tech Report two years in a row (2019 and 2020). Revinate makes technology work for hoteliers, so they can make the most of every guest. For more information about Revinate, visit
http://www.revinate.com.
dailypoint™ is the leading Data Management and CRM platform for sophisticated hoteliers. Founded in 2005 and headquartered in Germany, dailypoint™ collects data from all relevant sources such as PMS, POS, Website or WiFi and automatically creates a central & consolidated guest profile.
dailypoint™ follows a platform approach. Hoteliers select the modules that meet their needs and the solution can grow with you over time. The cloud-based SAAS solution consists of a total of 16 modules and is complemented by the dailypoint™ Marketplace with more than 160 solution partners, so you can use all the additional software tools you care about.
In a complex environment, dailypoint™ 360° is at the heart of information technology, helping hoteliers to profitably leverage control over their data.
Additional information on the modules:
- Data Laundry: dailypoint™ collects data, cleans it & creates a single profile for each guest which is then pushed back to your PMS.
- Profile Engine: AI / machine learning processes enrich the profile and help you understand your customers´ needs.
- Campaign Manager (CRM): Send the right people the right information at the right time!
- Booking Manager: Your assistant along the customer journey. Offer & confirmation management.
- Voucher System: Use cross- and upselling to enhance your direct booking strategy.
- Loyalty Program: Run your own hotel loyalty program! dailypoint™ is the perfect platform – scalable & powerful.
- Online Reputation Management: Fully integrated online reputation (ORM) and feedback/forms management.
- SmartWireless: Turn your Wi-Fi into a profit centre.
- Analytics & BI: Special reports to read & interpret your data properly. Use the clean consolidated data with one of the best BI tools on the market.
- Basic Sales: Manage your sales activities with the integrated Basic Sales module.
- Smart Lists: Create smart checklists for hotel operations.
Experience was launched in November 2014 when three passionate hotel marketing professionals, who had worked in the sector since 2001, came together. Since then, the team has grown. New tools have been developed to enable independent hoteliers to save time while enhancing their revenue thanks to fully tailored customer relationship management solutions.
Over the last 13 years, Experience’s co-founders have supported independent hoteliers in their quest to obtain direct bookings and reduce the amount of commission payable. They have spent their working lives alongside hotel managers and owners and have finely honed their marketing strategy. After a number of years spent on the ground, one fact in particular became abundantly clear: There was no complete, value-added tool to manage the entire customer acquisition process, from the first booking through to maintaining customer loyalty. A variety of disparate tools were available for the hotel sector, but none of them could claim to be an end-to-end solution or to generate consistent results. The only solution was to create one.
Event Temple is a modern CRM and sales and event management software for hotels with and without meeting space, venues, hotel chains and groups around the world. Event Temple offers hotels and venues a suite of powerful sales tools that can help optimize their revenue including e-proposals, pace reports, pipeline management and more.
Our cutting-edge sales and catering technology is the ideal solution for hotels with event space of any size. From a small hotel with a couple of meeting rooms to a conference center with 50,000 square feet of meeting space, Event Temple scales to meet your property’s needs.
SHR, Sceptre Hospitality Resources, is a leading provider and pioneer of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing revenue.
Our Mission
To simplify the complex world of hoteliers with innovation and superior service.
Headquartered in Houston, Texas, with offices in Europe and Asia-Pacific, SHR, Sceptre Hospitality Resources, is a leading provider of meaningful technology that helps hotels execute their best revenue generation strategies. With a history of innovation starting with Windsurfer® CRS, SHR serves thousands of properties around the globe with an evolving suite of AI-driven solutions, ranging from high-level distribution to intricate guest management. In addition, the company offers Revenue Management for Hire to brands, chains, and management companies.
SHR brings hoteliers nimble, real-world technology, intelligently supported by tested industry experts—keeping hotels competitive.
Guest Delight International provides world-class mystery shopping, quality assurance, and marketing research programs in the hotel, aviation and cruise industries in over 100 countries around the world. We pride ourselves on our ability to be one with your guests, in their aspirations, desires, predilections and most importantly, their peeves. This has enabled us over the years to deliver value by translating the resulting sentiments into meaningful insights through the assessments we conduct for our clients helping them to be finely attuned to the guest’s heart and mind. Our partnership with our clients includes evaluating guest experiences, product and service standards and enabling them to customize and improve their offerings to the next level, leading to tremendous stay experience value for their Guests.